Customer Service

PRODUCT CARE
Because many of KRICKETTE by KRKT products use vintage, hand-dyed or hand-crafted materials, we recommend dry cleaning care.

Product Display/Colors
The Site attempts to display product images shown on the Site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using. Also note that several of KRICKETTE by KRKT’s designs use one-of-a-kind materials and vary from item to item.

Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order. The Site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order Acceptance/Confirmation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

Shipping and Delivery
All merchandise shipped from the krickette.com site will be shipped via FedEx or UPS with signature upon delivery required. All merchandise must be shipped to the cardholder's billing address. Currently, we only ship within the U.S. At this time we do not offer delivery to PO boxes, APO/FPO or US Territorites.

Returns
At Krickette by KRKT, we want you to be pleased with your purchase. If  you find the merchandise does not fit or is defective, you may exchange, replace, or credit your purchase as follows:
A Return Authorization (RA) number must be requested for ALL returns.  RAs must be requested within 10 days from date of delivery.
KRICKETTE by KRKT accepts online returns of all unworn/unwashed merchandise with original tags attached. ALL SALE ITEMS ARE FINAL.

Please email customerservice@krickette.com to obtain a Return Authorization #. Include the order #, style#, color, size, quantity and reason for your return. All returns must include a copy of the invoice so that we have your complete order and contact information. All returns must be shipped back using the return documents provided in the original shipment and must clearly state the RA number provided by KRICKETTE by KRKT.
All refunds will be applied to the original payment method (it may take 10-14 business days for a credit to show on your credit card statement). If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. We recommend you use a return shipping service that you can track, and one that offers insurance. KRICKETTE by KRKT is not responsible for any shipments lost in transit.

RETURN ADDRESS
Make sure you send all online returns to:

KRICKETTE by KRKT– Website Returns
Return Authorization # ______________

1223 Wilshire Blvd., #840

Santa Monica, CA 90403-5400

RETURN NOTIFICATION
Once we receive your return package, you will be sent an email notifying you of your return. Please note that this email will be sent to the email address as provided on your original order.
PLEASE NOTE: Shipping and handling charges are non-refundable. Shipping fees will be deducted from the amount to be refunded once KRICKETTE by KRKT receives the returned item(s).

Sales Tax
Sales tax will be charged for purchases shipping within California.

Privacy Policy

Accessing and amending personal information: We want to keep our databases accurate and current. Please continually review and make any appropriate changes or deletions to information about you by contacting us in one of the ways provided above.
 

Our Security Measures to Protect Information: To help protect the privacy of data and personally-identifiable information you transmit through use of this Site, we maintain commercially reasonable physical, technical and administrative safeguards. We use the personal information we collect to process your orders, identify you within our systems, contact you if we have questions about your order, and notify you about new products or promotional programs.

We share your personal information within KRICKETTE by KRKT, its affiliates and with third parties that perform services for us or on our behalf (for example, credit card companies, financial institutions, shipping companies, market research firms, etc.) and when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. Personal information may be transferred in connection with a business transition, such as a merger, acquisition, or asset sale involving any KRICKETTE by KRKT business or asset to which the information pertains. We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed.

Minors
If you allow your minor child or a child for whom you are a legal guardian (a “Minor”) to access the Site, you will be solely responsible for (i) the online conduct of such Minor, (ii) monitoring such minor’s access to and use of the Site, and (iii) the consequences of any use of the Site by such Minor.
We do not intend to solicit information or to market any products or services to children through this Site. Pursuant to 47 U.S.C. § 230(d) as amended, we hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material and information that is harmful to Minors.

Disclaimer of Warranties
YOU ACKNOWLEDGE AND AGREE THAT THE INFORMATION AND PRODUCTS ON THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NONE OF KRICKETTE by KRKT, ITS AFFILIATES, SUBSIDIARIES OR ITS OR THEIR OFFICERS, MANAGERS, DIRECTORS, EMPLOYEES OR AGENTS (COLLECTIVELY THE “KRICKETTE PARTIES”) GUARANTEES THE ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY, SUITABILITY OR USEFULNESS OF ANY PORTION OF THE SITE. NONE OF THE KRICKETTE by KRKT PARTIES WARRANT THAT THIS SITE WILL BE UNINTERRUPTED OR ERROR FREE, THAT ANY SPECIFIC INFORMATION THAT IS REQUESTED WILL BE PROVIDED OR THAT THIS SITE OR ITS SERVER ARE OR WILL BE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL ELEMENTS. YOU EXPRESSLY AGREE THAT THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THIS SITE AND THE ACCURACY, TIMELINESS OR COMPLETENESS OF THE CONTENT OR SERVICES IS ASSUMED SOLELY BY YOU.
NONE OF THE KRICKETTE PARTIES MAKE ANY, AND HEREBY SPECIFICALLY DISCLAIM ANY AND ALL, REPRESENTATIONS, ENDORSEMENTS, GUARANTEES, AND WARRANTIES, EXPRESS OR IMPLIED, REGARDING THIS SITE, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.
YOU UNDERSTAND AND AGREE THAT ANY CONTENT, MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS USED AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH CONTENT, MATERIAL AND/OR DATA.

Limitation of Liability
UNDER NO CIRCUMSTANCES WILL ANY OF THE KRICKETTE by KRKT PARTIES BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THIS SITE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THIS SITE. IN NO EVENT SHALL ANY OF THE KRICKETTE by KRKT PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THE SITE OR THIS AGREEMENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR NEGLIGENCE, CONSEQUENTIAL, INCIDENTAL OR OTHER DAMAGES, IN SUCH JURISDICTIONS THE KRICKETTE PARTIES’ LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THIS SITE IS TO STOP USING THIS SITE.

Copyrights/Trademarks
The trademarks, logos and service marks appearing on this Site, including, but not limited to, the trademark: “KRICKETTE by KRKT” (and its related marks) are trademarks and service marks of KRKT AND KRICKETTE by KRKT. Other company, product, and service names and logos used and displayed on this Site may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to us. Nothing on this Site should be construed as granting, by implication or otherwise, any license or right to use any of trademarks and servicemarks displayed on this Site, without our prior written permission in each instance.
The Content of this Site is protected by copyright law. All such Content is also copyrighted as a collective work under the copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content.